Systems we operate
Running in production. Right now.
These are not portfolio pieces. They are production systems under active operation.
Lucy
Medical practice management software used daily in clinical environments.
In production since
2019
Environment
Clinical
Workflows daily
2,400+
Compliance
Swiss healthcare
Architecture decisions
scale
Thousands of appointments processed weekly across multiple practices.
regulation
Swiss healthcare data protection requirements, audit trails for all clinical actions.
humanError
Staff turnover, incorrect data entry, workflow deviations.
time
Five years of continuous operation, evolving requirements, infrastructure changes.
When things go wrong
Trigger
Database connection pool exhausted during peak hours
Response
Automatic connection recycling. Queue non-critical operations.
Recovery
Pool recovers within 30 seconds. No data loss. Users see brief delay.
Trigger
Incorrect patient data entered by staff
Response
Data validation rules catch common errors. Audit log enables precise correction.
Recovery
Point-in-time data state visible. Corrections tracked with full history.
Trigger
Regulatory requirement changes
Response
Workflow engine adapts without code deployment. Compliance rules configurable.
Recovery
New rules active within hours, not weeks. Existing data unaffected.
Novaico
Support and automation platform for operational workflows.
Architecture
Multi-tenant
Processing
Real-time
AI components
Classification
Tenants
Isolated
Request processing pipeline
Click a pipeline stage to see details
See what happens at each step
When things go wrong
Trigger
AI confidence drops below threshold
Response
Graceful degradation. Ticket routed to human queue with context.
Recovery
No user impact. Human handles ticket. Model retraining scheduled if pattern persists.
Trigger
Tenant queue overflow during peak
Response
Tenant isolation contains the problem. Other tenants unaffected.
Recovery
Queue drains as load decreases. No data loss. SLA tracking accounts for delay.
Trigger
Model update regresses on specific category
Response
Staged rollout catches regression at 5% traffic. Automatic rollback triggered.
Recovery
Previous model restored within minutes. Affected tickets re-classified.
Bespoke Systems
Custom-built systems designed for specific organizational needs.
Engagement type
Multi-year
Approach
Full ownership
Active systems
3+
Oldest system
5+ years
How an engagement unfolds
What we have built
Healthcare workflow platform
500+ daily users, 3 years in production
Financial reporting pipeline
50M+ records processed monthly
Internal operations platform
Integrated with 4 legacy systems
Operating systems is different from delivering them.
Delivery is a milestone. Operation is a commitment. Click a phase to see what we do.
Daily
Systems monitored
Incrementally
Changes deployed
Not hidden
Failures investigated
Continuously
Documentation maintained
09:14 — Deployment to staging verified. Promoting to production.
We do not hand off systems and move on. We build them, operate them, and remain accountable for how they behave in production.